“If people are being perceived as threatening or impeding your own basic psychological needs, that quickly breaks down trust. And when you break down trust, conflict is natural.”
Everyone is different and normally, differences lead to conflict when individuals cannot agree. And since conflict is inevitable, it’s best to prepare for it in order to handle ourselves accordingly when disputes arise. Conflict can be positive, such as a healthy amount of competition between team members to reach goals. But negative conflict, like personality clashes, can harm individuals and undermine teamwork. In this episode, Jason Campbell and Jeremy Pollack talk about the key ideas on how to effectively handle conflict.
Jeremy Pollack is the founder and CEO of Pollack Peacebuilding Systems which provides workplace conflict transformation services, including conflict analysis, peacebuilding interventions, coaching, training, and various other methodologies to help create more peaceful and productive organizational cultures. He holds two Master’s degrees – one in Evolutionary Anthropology and the other in Negotiation, Conflict Resolution, and Peacebuilding (NCRP). Jeremy is the author of the Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict and is a regular contributor on topics such as leadership and conflict management for publications like Forbes.com, Fast Company, Industry Week, and more.
Listen out for:
- When companies need conflict resolution.
- What led Jeremy to write a book about workplace conflicts.
- The basics to help you resolve conflicts.
- The importance of communication at the workplace.
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